SH Senior technician
Same-day repair
FY
Front-desk adviser
Fatima Y.
Front-desk adviser
Front-desk adviser: she receives your device, records its condition, opens your ticket and follows it with you on WhatsApp until pick-up.
- 6 years of experience
- Arabic · English · Urdu
- Takes courier jobs
About Fatima Y.
Fatima is the first person you meet at Prime store. She photographs your device’s condition at drop-off, writes down the fault in your own words and routes the device to the right technician.
She sends you the price and timing on WhatsApp, arranges courier slots and lets you know as soon as your device is ready.
Devices they work on
- Device intake and tickets
- Quotes and WhatsApp follow-up
- Courier scheduling
Certifications and experience
- Photo records of every device at intake
- Six years in technical customer service
A technician profile: name and experience.
Our team
Colleagues
at the same bench.
- AK Senior technician
- MA Technician