Privacy policy

This page explains what data the Prime store website collects and how we use and protect it.

Booking requests

When you book a drop-off or a courier pick-up we collect your name and phone number, the service, technician, day, time and how the device reaches us, and whatever you write in the notes about the device, the fault and your address. We use them only to confirm and follow your request. Please never type passcodes or passwords into our forms.

Your device’s data

We never open your photos, messages or files during a repair, and we copy nothing from your device unless you ask us in writing for data recovery. For that service, copies stay on the centre’s machines only until handover, then they are deleted.

Messages and reminders

We send the confirmation, the price and the “ready” message to the phone number you choose, and never send marketing messages without your consent.

Accounts and the message form

• Customer accounts: name, email address and password (stored encrypted).
• The contact form: your name, email address and message.

Cookies and browser storage

We use only the cookies needed for signing in and for protecting forms. Your browser keeps your choices in the booking wizard until you close the tab; none of this reaches us until you send a request. We use no tracking or advertising tools.

Retention and your rights

Booking requests and contact messages are kept for twelve months for warranty purposes and then deleted. You can ask for a copy of your data, its correction or its deletion at any time from the contact page, and we reply within thirty days.